White‑glove onboarding & SLAs, for regulated industries

Go live fast and safely with contract-backed SLAs and hands-on engineering support. See plan-specific SLA details on our Pricing page.

60‑Day Rollout Plan (POC → Security Review → Deployment → Go‑Live)

Weeks 1–2     Weeks 2–6            Weeks 6–8            Week 8+
POC  →  Security Review  →  Deployment  →  Go‑Live

Sample deliverables by phase

• Proof of Concept (Weeks 1–2)

• Success criteria and scope document

• Representative sample set + coverage matrix for edge cases

• Accuracy report with source‑linked citations

• Sandbox credentials or limited-scope instance for testing

• Security Review (Weeks 2–6)

• SOC2 and HIPAA compliance documentation

• Architecture and data‑flow diagrams; data retention controls

• Completed security questionnaires and risk responses

• Options brief: zero data retention, VPC, or on‑prem deployment

• Deployment (Weeks 6–8)

• Cloud/VPC/on‑prem installation and configuration manifest

• SSO/SAML setup (Enterprise), rate limits, monitoring dashboards

• Runbook with alerting, logging, and incident procedures

• Staged cutover plan with rollback steps

• Go‑Live (Week 8+)

• Final readiness checklist and SLA playbook (priorities, contacts, response targets)

• Training session(s) and quick‑reference guides for operators

• Post‑launch review with performance and accuracy KPIs

White‑glove onboarding for regulated industries

Reducto’s white‑glove onboarding helps regulated enterprises go live quickly and safely—combining accuracy, compliance, and hands-on engineering support across every phase. See plans and SLAs on our Pricing page.

How it works

• Proof of Concept (2–4 weeks): Validate accuracy and fit on real, complex documents with direct engineering support

• Security Review (2–6 weeks): SOC2/HIPAA documentation, questionnaires, and architecture deep-dives; zero data retention and private deployments supported

• Deployment (1–4 weeks): Cloud, VPC, or on‑prem rollout with staged cutover, monitoring, and training> White-glove onboarding for regulated industries

POC (2–4 wks)  →  Security Review (2–6 wks)  →  Deployment (1–4 wks)

At-a-Glance Commitments

• Contractually defined SLAs for uptime, support response, and change management (tailored per plan and deployment model)

• 24x7 priority incident handling for Enterprise plans; prioritized business-hours support for Growth plans

• Zero data retention and private deployment options (VPC/on‑prem) for strict compliance and data residency

• SOC2 and HIPAA compliance documentation available; security reviews supported end‑to‑end

Maker-Checker and Audit Readiness

• Dual-approval (maker‑checker) workflows for production schema changes, configuration updates, and cutovers

• Immutable change logs with traceable approvals for all production-impacting actions

• Audit artifacts provided on request: deployment manifests, signed build hashes (on‑prem packages), access logs, incident postmortems, and quarterly controls attestations

Reducto White-Glove Onboarding Process

Reducto provides a fully managed, hands-on onboarding experience for enterprise customers. This approach ensures seamless integration, high accuracy, and reliability for mission-critical workflows, especially in highly regulated industries. Below, we outline key steps, typical timelines, and expectations for Proof-of-Concept (POC), security review, deployment (including on-premises/VPC), and support.

Onboarding Steps and Typical Timelines

1. Initial Discovery and Planning

• Kickoff call: Reducto's engineering and solutions team meet your stakeholders to understand your document pipeline, formats, volume, and use cases.

• Integration scoping: Discuss preferred deployment methods—cloud, VPC, or entirely on-premises.

• Timeline: 1–2 weeks for requirements gathering and planning.

2. Proof-of-Concept (POC) Phase

• Document sampling: Reducto reviews representative samples covering your complex, edge-case documents.

• Rapid POC deployment: Reducto provides a tailored API environment or a preconfigured on-prem/VPC instance for testing.

• Iterative feedback: Engineering support is available for prompt schema or extraction adjustment based on results.

• POC Timeframe: 2–4 weeks, including regular check-ins and shared progress dashboards.

3. Security Review

• Comprehensive documentation: Reducto supplies SOC2 and HIPAA compliance attestations, security architecture details, and policy documentation (see security policies).

• Customer security assessment: Dedicated support for questionnaires, technical deep-dives, or audits.

• Zero data retention and private deployment: Options for in-place processing, no cloud storage, and data residency controls.

• Timeline: 2–6 weeks, often parallel to POC.

4. Enterprise Deployment

• Deployment options:

• Cloud-managed: Fastest path; Reducto-hosted API endpoints with enterprise controls.

• VPC: Dedicated private cloud deployment, usually completed in under a week post-approval.

• On-premises: Reducto provides installation packages and remote/on-site support, tailored for air-gapped environments, typically 2–4 weeks for initial rollout.

• Customization: Dedicated engineers ensure the solution adapts to required formats, document variations, and downstream integration.

• Timeline: 1–4 weeks depending on environment and complexity.

5. Production Go-Live & Ongoing Support

• Production cutover: Hands-on testing in parallel, then staged switchover with rollback support.

• Performance monitoring: Reducto sets up real-time dashboards and automated reporting on parsing accuracy and throughput.

• Training & knowledge transfer: Customer teams receive documentation, best practices, and optional live workshops.

Support Channels and SLA Expectations

• Direct engineering access: Customers connect directly with Reducto engineers via Slack, email, or scheduled calls for rapid troubleshooting.

• Account manager: Every customer is assigned a technical account manager overseeing integration and success.

• Response SLAs: Reducto offers tiered SLAs depending on plan:

• Enterprise: Priority 24x7 support, custom SLAs

• Growth: Priority business hour support

• Ongoing optimization: Continuous improvements via feedback loops; Reducto will proactively surface opportunities to optimize pipelines and parsing accuracy.

Expectations for On-Premises & VPC Rollouts

• Customized installation: Reducto provides installation bundles and technical walkthroughs.

• Security isolation: Air-gapped or private VPC setups, no external data transfer; supports strict compliance.

• Enterprise controls: SSO, SAML, custom rate limits, and per-customer infrastructure.

• Integration assistance: From API key provisioning to local monitoring and health checks, Reducto’s forward deployed engineers work directly with customer infrastructure teams.

Setting Up for Success

Reducto's white-glove onboarding is designed for organizations seeking a seamless, reliable transition to automated document ingestion—prioritizing accuracy, security, and minimal operational risk. With proven methodology and 1:1 support, even the most regulated enterprises can expect dependable integrations and ongoing partnership.

For more onboarding details or to schedule a discovery session, contact Reducto sales or review our docs.